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Saturday, March 17, 2018

Chewy's New Call Center Opens With 1,000 'Kind' Customer Service Reps

Looking for someone to talk to in the middle of the night. If the topic is cat food, try giving Chewy's new call center a ring.
Looking for someone to talk to in the middle of the night? If the topic is cat food, you could give a ring. Chewy's new call center opened last month in Hollywood, Fla. with 1,000 "kind" people poised to deliver 24/7 customer service, 365 days a year.

Four hundred more customer service reps are in the process of joining the team now.

Even more than selection and price, it's customer service that makes Chewy a different breed of retailer. Customer service reps answer phone calls within two rings and respond to emails within half an hour. The retailer sends handwritten Christmas cards to customers and flowers and sympathy cards to Chewy shoppers who have lost their animal companions.

Not happy with your order? The customer service rep might send you a replacement and tell you to donate the one you already have to a local shelter.

Chewy's New Call Center: Working In A Sea Of Cubicle

Wednesday, March 14, 2018

The Daily Cat Quote

“Cats are cats . . . the world over!
ese intelligent, peace-loving, four-footed friends- who are without prejudice, without hate, without greed- may someday teach us something.
-James Mackintosh Qwilleran” 
― Lilian Jackson BraunThe Cat Who Saw Stars

Dental Treats For Cats Take A Bite Out Of Vets' Pocketbooks

Dental treats for cats and other forms of home care seem to be replacing dental care by veterinarians.
Here's something to chew on: Dental treats for cats are taking a bite out of vets' pocketbooks as more and more people opt for home dental care for their cats instead of expensive dentistry at the vet's office.

Just eight percent of the people who responded to the 2017-2018 American Pet Products Association's National Pet Owners Survey said their cats saw a veterinarian for dental care in the past year. Meanwhile, Packaged Facts found that dental treats for cats and dogs account for 25 percent of all treat sales. Dental chews also took a sizable bite out of vets' pocketbooks.

But Do Dental Treats For Cats Clean Their Teeth?

Tuesday, December 12, 2017

New! Your Cats Can Catch Some Bargains With Amazon Pet Profiles

Your cat can now earn discount and coupons with Amazon Pet Profiles.
Maybe your cats can't do their own shopping on Amazon... yet. But they can receive their own "purrsonalized"  recommendations and coupons with Amazon Pet Profiles.

The Amazon Pet Profiles are new and could give the retailer an even larger share of the online pet supply market.

According to the most recent American Pet Product Association's National Pet Owners Survey, Amazon had the lion's share of online pet supply shoppers with 54 percent., the retailer I thought was everybody's favorite, was far behind Amazon, and with just 18 percent.

How To Do Amazon Pet Profiles

Monday, December 11, 2017

The Daily Cat Quote

“The cat does not offer services. The cat offers itself. Of course he wants care and shelter. You don't buy love for nothing.”
― William S. Burroughs, The Cat Inside

Wednesday, December 6, 2017

The Best Buzz -- Cats Say It's Silver Vine Not Catnip

Catnip plants are fun for cats, but silver vine is even better
Just in time for your holiday shopping, here's major news from the Winn Feline Foundation: silver vine, not catnip, is cats' recreational herb of choice. If their people can find it...

Researchers actually tested several mind-bending plants on 100 cats. Catnip and silver vine made the cats happier than any of the others, but in the faceoff between silver vine and catnip, silver vine won paws down. Seventy-nine percent of the cats had the most fun with silver vine, while 68 percent really got off on catnip. Of the cats who didn't respond to catnip, 71 per cent were turned on by a silver vine.

Among the duds were honeysuckle and valerian root, which are popular substitutes for catnip when cautious humans are planning their cats’ recreational activities. Turns out they're not at all popular among cats.

The Many Uses Of Catnip

Tuesday, December 5, 2017

The Daily Cat Quote

“Prowling his own quiet backyard or asleep by the fire, he is still only a whisker away from the wilds.”
― Jean Burden, Celebration Of Cats

Wednesday, November 8, 2017

The Daily Cat Quote

“I was drawn to his aloofness, the way cats gravitate toward people who’d rather avoid them.” 
― Rachel HartmanSeraphina

Tuesday, November 7, 2017

Feline Diabetes Risk Factors: Dry Cat Food & Cats Living Strictly Indoors

Feline diabetes risk factors include dry food and living strictly indoors. according to a new study.
Here's a good reason for making sure your cats get some outdoor time. Among the feline diabetes risk factors: dry food and living strictly indoors. This news comes from a study by a Swedish pet insurance company and published by the Winn  Feline Foundation.

Using a Web-based survey, the insurance company looked at 396 diabetic cats and 1670 control cats. Among the findings: The risk of feline diabetes increases for inactive and moderately active cats who live strictly indoors.

All of the cats in the study were the same age.

The cats least likely to develop diabetes: females, cats who are not overweight, cats who have access to outdoors and cats who free feed (but not dry food). Living with a dog helps, too!

Top Feline Diabetes Risk Factors

Saturday, November 4, 2017

The Daily Cat Quote

“The cat wrinkled its nose and managed to look unimpressed. "Calling cats," it confided, "tends to be a rather overrated activity. Might as well call a whirlwind.”
― Neil GaimanCoraline

Friday, November 3, 2017

Time, Inc. Starts PetHero Subscription Program & Goes To The Dogs (And Cats)

Time, Inc. starts subscription program & goes to the dogs (and cats)
Time, Inc. has a treat for your cat, and it's not a magazine to curl up on while you're trying to read.

In a departure from its usual business, the company recently launched PetHero, a paid subscription program that offers discounts and other benefits to people on the prowl for lower cat care costs.

While at first glance PetHero and Time may look like a mismatch, the media company is thinking its new venture could be a "purrfect" fit. When it dug through its consumer data, what jumped out was the number of people (about 100 million!) the company reaches who live with cats and dogs.

"PetHero was created to make it easier, more fun and more affordable for families to keep their pets happy and healthy," executive vice president of consumer marketing and revenue Leslie Dukker Doty told Business Wire.

PetHero offers a 25 percent discount on vet bills; a lost pet concierge service to help recover lost companion animals; discounts on prescriptions, food and supplies and seasonal pet boxes filled with toys, treats and accessories. Of course, most cats would be happy to have just the empty box.

Membership in PetHero is $20 a month for one cat or dog. Add $5 a month for each additional animal.

Thursday, November 2, 2017

The Daily Cat Quote

“To err is human, to purr is feline.”
― Robert Byrne, The 2,548 Best Things Anybody Ever Said

Saturday, September 16, 2017

Blue Buffalo Trades Some Snob Appeal For A New Breed Of Buyers

Next time you're at Kroeger, Publix, Meijer or Target, don't be surprised if you see Blue Buffalo in the pet food aisle. The company recently joined the stampede of other premium cat supply manufacturers to the mass market.

For me, Blue lost some of its panache when it starting showing up at PetCo and Petsmart. They've always felt like the mass market to me. But now, Blue is stepping down another rung to make its entry-level Life Protection Formula available to a whole new group of shoppers at Target and the supermarkets.

There could be a good reason for this. According to the Packaged Facts blog, Blue acknowledges that its pet supply superstore sales have slowed as more and more people shop for cat food online.

Joining The Superpremium Herd

Friday, September 15, 2017

The Daily Cat Quote

“I believe cats to be spirits come to earth. A cat, I am sure, could walk on a cloud without coming through.”
 ― Jules Verne

Saturday, August 5, 2017

The Daily Cat Quote

“What's your name,' Coraline asked the cat. 'Look, I'm Coraline. Okay?'
'Cats don't have names,' it said.
'No?' said Coraline.
'No,' said the cat. 'Now you people have names. That's because you don't know who you are. We know who we are, so we don't need names.” 

-- Neil GaimanCoraline